Blackpepper

Senior Client Servicing Executive

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Designation: Senior Client Servicing Executive
Department: Event Services
Experience: 2-4 years
Location: Bangalore (Onsite)
Employment: Full Time
Salary: 280k – 420k

About The Job

Being the face of the company and being responsible for planning, managing, and executing a
wide variety of events ranging from Annual Day, employee meets, dealer conferences, Sales
Meet, townhalls & Award Nights.

Key Responsibilities:

  • Handle small & large format events
  • Generate new income to an agreed annual target
  • Coordinating with internal team for putting together the desired plan.
  • Understand Client requirements, modification instructions, project brief & event
    objectives
  • Negotiating with clients & closing the deal
  • Act as a bridge between the Client and the Operations & Creative teams
  • Getting involved in event planning, meeting deadlines, coordinating with operations
    team and creative team to execute as per client’s expectation.
  • Ensure the prompt and systematic servicing of all business inquiries
  • Oversee end to end activities from lead generation to post event summary as needed to
    deliver flawless and memorable events
  • Work in collaboration with Client Servicing, Operations & Creative teams to grow the
    events business
  • Handle escalations and delivery turnaround time appropriately
  • Ensuring 100% Client satisfaction in every project execution
  • Leverage on client feedback and ensure continuous reinvention and Post event
    formalities like sending reports, feedback and testimonials from client, closing the event.
  • Take empowered decisions regarding your team as well as business negotiations

Desired Skills:

  • Candidates must know the basics of events
  • At least 2 years of client servicing & event management experience.
  • Willing to travel
  • Should have worked in event industry and aware of the dynamics.
  • Excellent verbal and written English communication skills
  • Should be highly motivated, passionate and goal-oriented
  • Highly Customer Focused
  • Must be able to work with minimal supervision